Returns & Exchanges

Due to the perishable nature of our products, b.a. Sweetie Candy Store cannot accept returns on food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Delivery

  Carefully examine your candy shipment upon arrival to ensure all items are present and free from transit damage.

• 2.
  Contact Customer Support

  Notify our team within 48 hours of delivery by emailing your order number and photos of any damaged goods to our support desk.

• 3.
  Verification Process

  Our quality assurance team will review your claim and determine if a replacement or store credit is the appropriate resolution.

• 4.
  Resolution Delivery

  Once approved, we will expedite a replacement shipment or issue a credit to your account within 3-5 business days.