Frequently Asked Questions
Everything you need to know about America's largest candy store.
How do you ensure candy doesn't melt during shipping?
During warmer months, we highly recommend purchasing insulated cold packs at checkout. We also monitor weather patterns and may delay shipments to ensure your sweets arrive in perfect condition rather than sitting in a hot warehouse over a weekend.
Can I place a bulk order for events or weddings?
Absolutely! We specialize in bulk candy for candy buffets, weddings, and corporate events. You can shop by color, flavor, or brand to find the perfect assortment for your celebration.
Do you offer sugar-free or allergy-friendly options?
Yes, we carry a wide variety of sugar-free, gluten-free, and nut-free candies. Please use our website filters to browse these specific categories, and always check individual product packaging for official ingredient labels.
What is your return policy for food items?
To ensure the safety and quality of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our customer service team within 48 hours of delivery for a resolution.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location relative to our Cleveland, Ohio warehouse.
Do you sell vintage or hard-to-find nostalgic candies?
Yes! We pride ourselves on having one of the largest collections of nostalgic candies in the world. If there is a treat from your childhood you can't find, search our 'Retro' section or reach out to us.